Terms and Conditions of Sales
To Our Valved Customers:
RainDance Water
Systems is a leading water treatment company providing water
treatment solutions, information and technical support for all
filtration water treatment products and equipment. Many websites
claim to be water treatment "specialist" and offer filters at "rock
bottom wholesale prices" However, we have discovered that very few
water treatment companies have the knowledge, ability or the
equipment selection to effectively treat your water problems.
RainDance Water
Systems has become a stable and reliable name in the water treatment
industry. We take great measures to assure our customers the best
quality, dependability, service, reliability and offer our extended
warranties at no extra cost. Your initial and ongoing satisfaction
is extremely important to us.
Raindance Water Systems Privacy Notice
WE DO NOT SELL OR SHARE YOUR
INFORMATION
We are the sole owners of the
information collected on this site. We only have access
to/collect information that you voluntarily give us via email or
other direct contact from you. We will not sell or rent this
information to anyone. However, We use an outside shipping
company to ship orders. These companies do not retain, share,
store or use personally identifiable information for any
secondary purposes beyond filling your order We will use your
information to respond to you, regarding the reason you
contacted us. We will not share your information with any third
party outside of our organization, other than as necessary to
fulfill your request, e.g. to ship an order. Unless you ask us
not to, we may contact you via email in the future to tell you
about specials, new products or services, or changes to this
privacy policy.
Your Access to and Control Over
Information
You may opt
out of any future contacts from us at any time. You can do the
following at any time by contacting us via the email address or
phone number given on our website: See what data we have about
you, if any. Change/correct any data we have about you. Have us
delete any data we have about you. Express any concern you have
about our use of your data.
Security
We take precautions to protect your
information. When you submit sensitive information via the
website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card
data), that information is encrypted and transmitted to us in a
secure way. You can verify this by looking for a closed lock
icon at the bottom of your web browser, or looking for "https"
at the beginning of the address of the web page. While we use
encryption to protect sensitive information transmitted online,
we also protect your information offline. Only employees who
need the information to perform a specific job (for example,
billing or customer service) are granted access to personally
identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure
environment.
If you feel
that we are not abiding by this privacy policy, you should contact
us immediately via telephone at 1 877 788 8387 or via email.
Water Treatment Products:
All Items Sold
are Brand New - Unlike other companies We Do Not sell Used, Rebuilt
or Refurbished Products.
Payment Terms:
Payment is due in accordance with the
terms of each invoice. Except as otherwise agreed to in writing,
payment is due in full. We accept: Checks, Money orders, Wire
Transfers,Visa, MasterCard and American Express. Note: We do not
accept credit card payments for orders outside the US. All
international orders must be paid by wire transfers only.
Canadian customers and International orders - we charge ONLY for
shipping; you are responsible for any duty, tax, or any other
additional charge.
*Warranty:
The RainDance Water Systems Whole House & Commercial Reverse
Osmosis Limited Warranty extends to the original purchaser of the
system. This warranty covers all parts needed to
repair any item that proves to be defective in material,
workmanship, or factory preparation. The warranty applies for the
first full year from date of purchase. Items subject to normal
maintenance, such as o-rings, filter elements, etc. are not covered
under this warranty. Items replaced under warranty will be warranted
for a period of one year from the date of return shipment of the
repaired or replacement unit to the owner.
*No Cost Extended Warranties:
Whole House
Water Filters - Iron Filters - Water Softeners - Well Water Systems
No Additional Cost
RainDance Water Systems Extended and Lifetime Warranties are as
follows:
Automatic Control
Valves 5 Year Warranty
Tank Jackets Lifetime Warranty
Media Mineral Tanks
Lifetime Warranty
Brine Tanks Lifetime Warranty
Feed Pumps 2
Year Warranty
Bypass 5 year Warranty
Yoke 5 Year Warranty
If within the above period of time, any
products shall be proven to the manufacturer's satisfaction to be
defective, these products or components will be replaced or repaired
at the manufacturer's option. Items subject to normal maintenance,
such as o-rings, seals/spacers, filter elements, filter media, etc. are not covered
under this warranty.
*EXCLUSIONS FROM THIS WARRANTY & EXTENDED WARRANTY
The warranty
does not cover the following instances:
-
A. Warranty
exclusions applicable to all Products and Parts:
-
1. Defects not
reported to us within the applicable warranty period;
-
2. Membrane
fouling or scaling;
-
3. Any items
manufactured by other companies. Such items may carry warranties
offered by the original
manufacturers.
This includes any service Parts used that are manufactured by
other companies, including but
not limited to,
motors, pistons, seal kits, spacer kits, bypass valves, brine
connections & devices,
-
4. Problems
resulting from failure to comply with installation, operation or
maintenance instructions or
drawings, or
improper installation, operation or maintenance;
-
5. Damage
caused by acts of nature or problems resulting from abuse,
misuse, negligence or accident;
-
6.This
warranty does not cover the cost of repairs or adjustments to
the unit, that may be needed, due
to the use or installation of improper parts, equipment, or
materials. This warranty does not cover
unauthorized alteration of the unit or failure of a unit caused
by such alteration or by unauthorized
repairs.
-
7. Damage or
failure of a Product or Part caused by friction, wear, chemical
attack, or debris build-up on Wear
Parts. "Wear
Parts" include, but are not limited to: pistons, piston rods,
seals, spacers, and brine valves on all piston operated valves
and parts requiring replacement under recommended maintenance
procedures, such as filter housing O-rings and gaskets;
-
8. Valves
exposed to excessive levels of the following list of
contaminants require maintenance as part of a yearly
service
schedule:
-
a) Chlorine or
chloramines: > 4mg/l
-
b) Iron
bacteria/ Sulfur reducing bacteria
-
c) pH: < 6 or >
9
-
d) Excessive
iron, manganese, sediment/sand over our listed parameters
-
9. Due to water
conditions, some Products or Parts may require maintenance or
cleaning during the warranty
period.
Products or Parts returned due to debris build up, including,
but not limited to, plugged filters, are not
covered under
this warranty;
-
10.
Noncompliance with applicable codes, and ordinances including
without limitation, plumbing codes;
-
11. Damage due
to impacts, corrosive liquids, gases, or chemicals;
-
12. Damage due
to hydro-pneumatic or pneumatic use; and
-
13. Labor to
install warranted parts and trip charges including mileage are
the responsibility of the system owner.
-
B. Additional
exclusions applicable to Residential & Commercial Mineral Tanks
Products and Parts:
-
1. The warranty
applies only to original purchaser;
-
2. Failure to
operate a tank in accordance with the limitations stated on the
Product label;
-
3. Injury to
tank or any part thereof caused by exposure to vacuum, freezing,
external impact, chemical attack
-
from liquid and
gasses, fire, floods or lightning;
-
4. Liner
abrasion caused by faulty distribution systems; and
-
5. Exposure of
plastic surfaces to incompatible lubricants or sealants
C. Warranty does not cover shipping,
labor, service or installation charges.
(1) We may, in
some cases, ask you to take a digital picture of any damage or
warranty claim.
(2)This
warranty is granted solely to the original buyer and is not
transferable.
All parts
claimed to be defective under warranty are to be returned, freight
prepaid, for inspection, unless RainDance Water Systems elects to
waive the return of parts. RainDance Water Systems will require a
complete description, with photographs, detailing failure of the
defective part sent to us via e-mail, fax, or snail mail. An RGA
number (returned goods authorization) is required prior to returning
any warranty item. Any merchandise that is sent back without a
return authorization number will not be accepted.
We know that
your water system is a valuable part of your home and it hurts when
it is out of production. Therefore if a part is determined to be
non-functional after discussions with our technical support team, we
can ship out a replacement part quickly to get you back up and
running as soon as possible. What will be required though, is a
deposit on the replacement part, typically with a credit card. Once
we receive the defective part back, and evaluate it for the warranty
compliance, we will issue a credit if it is deemed a warranty defect. This
is necessary because sometimes we do not received the defective
parts back.
THIS WARRANTY
IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK
www.raindancewatersystems.com FOR THE MOST CURRENT VERSION
Shipping:
All products are shipped using an
independent shipping company US Postal, UPS or Freight Carrier.
Shipping companies are not affiliated with RainDance Water
Systems. Residential Products are typically shipped next day.
Estimated time of delivery 5 - 10 business days unless noted
otherwise. RainDance Water Systems shall not be liable for any
failure to deliver, or delay in the delivery of any merchandise
due to any cause beyond its control. Commercial water treatment
systems are typically shipped within 1 to 3 weeks with the
exception of our more complex systems or systems requiring
customizing.
Some heavy or
bulky items like whole house water filters, water softeners, and
well water filters are trucked-shipped. Truck-shipped items are
delivered curbside and can be delivered to a street address only.
Most whole house
systems requiring delivery by freight carrier are placed in a heavy
duty appliance carton. Within the carton we cushion the product with
special Styrofoam pads. Then the carton is placed on a custom
fabricated wooden pallet and secured to the pallet with strong
plastic bands that are not only clamped in placed but also stapled
to the carton. Finally, we wrap everything tightly in a plastic film
to keep it clean and additionally protected. We expect our product
to be delivered to you complete and packaged as described above. If
it is not PLEASE REFUSE DELIVERY AND CALL US IMMEDIATELY. We will
then have another system shipped to you as swiftly as possible.When
you receive your merchandise Please open all boxes immediately and
check contents.
Storage:
Once your equipment is ready to ship we will be more than happy to store
any merchandise you purchase for up to 1 week while you make
arrangements for delivery. After 7 days there will be a $3 per day
storage fee assessed for this service.
Claims Policy:
RainDance
Water Systems is not responsible for damage or loss incurred during
shipping. CHECK shipments for damage before acceptance. Consignee is
responsible for filing a claim with the freight carrier for any and
all damage or loss.
Note:
We advise all customers to make note
on the bill of lading that there may be concealed damage. If a
customer signs for a delivery and does not note any damages, it will
be the customer's responsibility to file a claim directly with the
carrier. We can then send you out the parts you need.
Returns:
All Sales Are
*Final. No exchanges unless noted otherwise. HOLD ONTO THE ORIGINAL
BOXES AND PACKAGING. *We will only accept a return if it is returned
in the original manufacturer's packaging. Listed products may be
returned within 7 days of receiving them; the products must be brand
new (never used) and in perfect condition with all manufacturer's
packaging. We charge a 30% restocking fee For All Returns all
returns must be shipped prepaid. Freight collect returns will not be
accepted. We do not accept returns for used products. Merchandise
may not be returned after 7 days of receiving your order.
Items that are
"special ordered/quoted" such as custom reverse osmosis
systems, whole house ro system, skid mount water systems, and seawater desalination system cannot be returned. Items that you have
installed cannot be returned. Items that are not brand new and/or
missing any of the manufacturer's packaging cannot be returned.
Items that have been specially manufactured for your order, such as
the commercial and industrial and custom whole house systems, may
not be returned.
Important:
RainDance Water Systems MUST be notified
in writing fax 760 896 6999, e mail: raindancewater@aol.com, or
letter before any returns including those for warranty
consideration. Once this information has been reviewed we will then
contact you with our shipping address for returns, warranty parts,
and exchanges.
Canceled Orders:
Orders placed but canceled before the
order has been processed are subject to a minimum $100.00 fee, And
may be subject to a maximum 20% cancellation fee. Additional fees
may be charged depending upon the level of completion of system or
if any special parts have been ordered. Note: If order has been
shipped and then canceled Customer will be responsible for any
freight return charges. Special ordered items are non cancelable and
non refundable.
Prices:
Prices are subject to change without
prior notice.We accept: Checks, Money orders, Wire
Transfers,Visa, MasterCard and American Express
WHOLE HOUSE REVERSE OSMOSIS - COMMERCIAL REVERSE OSMOSIS - &
SEAWATER DESALINATION SYSTEMS -TERMS & CONDITIONS
Warranty Information
The RainDance Water Systems Limited
Warranty extends to the original purchaser of the system. This
warranty covers all parts and factory labor needed to repair any
RainDance water Systems provided item that proves to be defective in
material, workmanship, or factory preparation. The warranty applies
for the first full year from date of purchase. Items subject to
normal maintenance, such as o-rings, filter elements, etc. are not
covered under this warranty. Items replaced under warranty will be
warranted for a period of one year from the date of return shipment
of the repaired or replacement unit to the owner.
DISCLAIMERS
This warranty applies if the system
is installed and used in compliance with the instructions enclosed
with the system. This warranty does not cover the cost of repairs or
adjustments to the unit, that may be needed, due to the use or
installation of improper parts, equipment, or materials. This
warranty does not cover unauthorized alteration of the unit or
failure of a unit caused by such alteration or by unauthorized
repairs.
The RainDance
Water Systems Limited Warranty does not cover malfunctions of your
unit due to misuse, alteration, lack of regular maintenance,
misapplication, tampering, experimental process, or operating at too
high a recovery. In addition, damage to the unit due to fire,
accident, negligence, act of God, or events beyond the control of
RainDance Water Systems are not covered by this warranty.
RainDance Water Systems warrants the
membranes per the manufacturers warranty. These warranties generally
cover faulty material and workmanship for anywhere from 1 to 3
years. Membrane fouling or hydrolysis/ erosion will normally not be
covered. The manufacturers warranty of elements selected will be
provided on demand.
RainDance Water Systems warrants all items supplied by outside
vendors, that are used as part of the system provided, per the
manufacturers warranties. These warranties generally cover faulty
material and workmanship for 1-10 years as specified.
INCIDENTAL AND CONSEQUENTIAL DAMAGES
RainDance Water Systems will not
assume the responsibility for payment of incidental or consequential
damages, such as lost time, inconvenience, damage to personal
property, loss of revenue, commercial losses, postage, travel,
telephone expenditures, or other losses of this nature, which result
from failure of this unit to comply with expressed or implied
warranties.
OWNER'S
WARRANTY RESPONSIBILITIES
Under the provisions of this
warranty, the owner is expected to timely perform regular
maintenance on the unit, as explained in the Operating and
Maintenance Guide. Neglect, improper maintenance, abuse, or
unapproved modifications may invalidate this warranty. Should the
unit develop a defect or otherwise fail to perform within the
provisions of this warranty, you must notify RainDance water Systems
directly In order to process your claim in a timely manner a
Returned Goods Authorization (RGA) number must be obtained from
RainDance Water Systems. Include the RGA number, with an explanation
of the observed defect, with the item being returned. Items returned
under the RGA will be reviewed by RainDance Water Systems or
forwarded to the original manufacturer for evaluation. Items
returned to RainDance Water Systems must be sent prepaid.
Return Policy &
Cancellations
Whole
House Reverse Osmosis Systems - Commercial Reverse Osmosis &
Seawater Desalination Systems orders can be changed or canceled for
any reason within three days of order date. After three days, orders
cannot be exchanged, canceled, or returned. Whole house, commercial
reverse osmosis and sea water desalination system orders cannot be
cancelled after payment or deposit has been received or receipt of
purchase order.
Whole House Reverse Osmosis Systems Accessories:
Post pH Neutralizer/Remineralizer
Cartridge System:
20"
housing and cap has a 5 year warranty per manufacturer
Post pH Neutralizer/Remineralizer
Media Tank System:
10
year media tank warranty per manufacturer
300gal & 500gal Storage Tank:
Storage tank has a 3 year
warranty per manufacturer
Repressure Delivery
Pump:
2 year
warranty per manufacturer
Water Alarm (Detects Leaks:
5 year warranty per manufacturer
TDS Water Quality Monitor
1 year warranty per
manufacturer - there is a battery that should be replaced yearly
Free Tech Support:
We pride
ourselves on providing efficient, effective, and free technical
support. We work hard to find a balance between providing thorough,
expedient, considerate support and ensuring that our support remains
free. These policies are designed to respect your time, the time of
our tech support staff, and your investment in your new water
filtration system.
Technical and Installation support
available:
For
years the name RainDance Water Systems has been synonymous with
quality and reliability. In our efforts to provide you with
world-class products and services, all water conditioners,
softeners, and water well filters must pass a final inspection to
insure that you receive the highest quality product. We also offer a
wide array of technical support options.
Once you
have purchased your water treatment system(s), we will send you your
installation instructions and give you our technical support phone
number and support e-mail which puts you in direct contact with our
support team. We do not furnish our technical support phone numbers
ahead of time due too many people in the past calling simply to get
free advice on our competitors systems not purchased from us. For
your convenience we also offer our online
Technical Support Form.
Attention to
well water customers: In our web site and through contact with our
sales and customer service personnel, every effort humanly possible
is expended to provide you with the proper product for your water
treatment needs. We offer a free water laboratory service and
provide an engineering consultant to review our laboratory results
or a current water analysis report if you have one available.
We feel
obliged to let you know that water chemistry does change from time
to time especially in arid and developing areas. Also, a water
analysis report sent to us may identify a compound such as iron but
not mention its form. Iron exists in at least four (4) forms and
each one must be treated differently. The form that iron has one
month may morph the next to something requiring new settings or even
additional equipment. Other things in the water such as pH,
hardness, color, bacterial level, total dissolved solids, manganese
and odor also change.
As a company we offer absolutely every
known process for the treatment of water. By providing as much
information as possible at the time of purchase, we solve your water
problem at least 99% of the time. If something changes, we are there to
assist you with adjustments and to provide the items necessary to
account for the changes. We do not however, accept the return of any
equipment for reasons other than proven freight damages or a major
component failure that our engineers feel are best handled by equipment
replacement. Our warranty is as good if not better than any in the
industry and you ability to obtain post sale advice and assistance is
unparalleled. We provide knowledgeable people not voice mail. We are
committed to a long term working relationship with each and every
customer from the time of purchase.